Customer Services

For all general enquiries, the easiest and quickest way to reach us is by sending an email to – it will get picked up by a member of our admin team, prioritised and dealt with accordingly.

Alternatively you can call or write to us using the number or address shown below.

Contact Us

0191 597 2617 *

  • Monday - 9am to 6pm
  • Tuesday to Thursday - 9am to 5:30pm
  • Friday - 9am to 5pm
  • Saturday - 9am to 2pm
  • Sunday - CLOSED

Head Office
4A Media Exchange,
Coquet Street,
Newcastle upon Tyne,

Information about call charges

* Calls to 0800 numbers and any other 080 number are now free on mobile phones and landlines. Calls to 01 numbers from a mobile are often included in your inclusive allowance, but check with your provider first. Calls to 0844 numbers will be charged at 5p per minute from a UK landline. Calls from other networks may vary.

All calls made to and from customers via the Customer Services and Sales are recorded for training and quality purposes.