Except where otherwise specified, Very Cheap Holidays Ltd act only as an agent in respect of all bookings we take and/or make on your behalf
We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘supplier(s)’).When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements.
Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003.
By ticking the relevant box on the booking form, you agree that:
- You have read the terms and conditions set out above and agree to be bound by these terms and conditions;
- You are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services
We are a member of ABTA, membership number L6830. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract.
The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions and the booking conditions of your chosen suppliers. In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements in question (or full payment if booking within 15 weeks of departure). You must also pay all applicable insurance premiums and booking fees. No contract shall exist between you and the relevant travel provider or between you and us until we confirm the acceptance of your order and until you have paid the initial payment.
Before confirmation you will be provided with the total cost of your holiday booking. This will include all charges and the detailed total of the costs of each of the individual components selected. Payments are taken at the time of booking however they may take between three and five working days to show on your account.
Please ensure that you read, check and understand all travel documentation and terms and conditions upon receipt. You must report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. Should any document not arrive within 72 hours please contact us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Payment may be made by any of the following methods (i) with a credit or debit card, by telephoning our Customer Payments Dept. on 0844 824 7480 (ii) by cheque (made payable to The Freedom Travel Group and sent to 4 Media Exchange, Coquet Street, Newcastle, NE1 2QB (please allow 5 working days for clearance); or (iii) by direct payment to our bank account (details available upon request).
Credit Card fees equal to 2.50% of the total transaction costs are payable on all bookings made through us.
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned, with whom you have a legal contract.